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ComEd recently issued the following information as part of a reminder to customers.
During the season when many people dress up in costumes for fun activities, ComEd is reminding the public to beware of unwelcomed solicitations by tricksters who pose as utility workers and usually target customers through door-to-door visits and phone calls.
With the door-to-door scams, someone impersonating a utility worker will visit customers’ homes looking to get personal and/or account information, and in some cases enter into the customer’s home. Variations of the phone scam include stories that the customer’s billing cycle has changed and payment is needed immediately; the account is past due and immediate payment is required to avoid disconnection of service; or that the customer’s previous payments were not accepted or processed. In those cases, the scammers instruct customers to buy a prepaid credit card and direct them to call back with the personal identification number (PIN).
Customers can avoid being scammed by taking a few precautions:
- Never provide social security or personal information to anyone initiating contact with you claiming to be a utility representative or requesting you to send money to another person or entity other than your local utility providers.
- Always ask to see a company photo ID before allowing any utility worker into your home or business.
- When in doubt, check it out. Be skeptical of individuals wearing clothing with old or defaced company logos. If you have any doubts, ask to see a company photo ID.
- Never make payment for services to anyone coming to the door.
- If customers ever have concerns about the status of their account, they can contact ComEd at 1-800-EDISON1