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ComEd has seen an increase in reports of individuals calling ComEd customers and falsely claiming their electric service will be disconnected unless payment is made. These impersonators instruct customers to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a ComEd number.
In Villa Park, at least one local business has also reported receiving a suspicious call from someone claiming to be a ComEd employee. The caller said he was calling to warn the business owner that the electricity was about to be disconnected. Business owners, residents and all community members are encouraged to contact ComEd Customer Service directly with questions about their accounts at: 1-800-334-7661 (1-800-EDISON1).
ComEd representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call ComEd’s Customer Service line at: 1-800-334-7661 (1-800-EDISON1).
If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at 1-800-386-5438 (TTY 1-800-964-3013), or visit the Illinois Attorney General's website and click on the “Protecting Consumers” link.