Complaint Procedures

Complaint Procedures 

The Village has established a discrimination complaint procedure and will take prompt and reasonable action to investigate and eliminate discrimination when found.  Any person who believes they have been subjected to discrimination based upon race, color, national origin, sex, age, disability, religion, family status, ancestry, marital status, gender identity, gender expression, sexual orientation, pregnancy, handicap, or income status in any Village program, service or activity may file a complaint with the Village’s Title VI Coordinator:

Suzanne McVey

Assistant Village Manager

Village of Villa Park
 20 S. Ardmore
 Villa Park, IL 60181
 smcvey@invillapark.com
 (630) 592-6061

If possible, the complaint should be submitted in writing and contain the identity of the complainant; the basis for the allegations and a description of the alleged discrimination with the date of occurrence.  If the complaint cannot be submitted in writing, the complainant should contact the Title VI Coordinator for assistance. 

All complaints shall be filed within 180 calendar days from the date of the alleged discrimination.   The Title VI Coordinator will meet with the complainant within fifteen (15) calendar adays after receipt of the complaint (or as is reasonably possible due to sufficient contact information provided by complainant and as complainant so desires to meet with the Title VI Coordinator), will respond to the complaint in writing within thirty (30) calendar days and will take reasonable steps to resolve the matter.   The complainant may appeal the written response if it does not satisfactorily resolve the issue.   Appeals must be submitted in writing, within fifteen (15) calendar days after receipt of written response from the Village.  

An individual who believes that this policy has been violated may file a civil rights complaint with the U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL):

E-mail: CRCLCompliance@hq.dhs.gov (fastest method to submit your complaint)

Fax: 202-401-4708

U.S. Mail:

U.S. Department of Homeland Security

Office for Civil Rights and Civil Liberties

Compliance Branch, Mail Stop #0190

2707 Martin Luther King, Jr. Ave., SE 

Washington, D.C. 20528

For additional information: www.dhs.gov/crcl   Phone: 202-401-1474 Toll-Free: 1-866-644-8360

Village of Villa Park Grievance Procedure

Under the Americans with Disabilities Act

It is the intention of the Village of Villa Park to foster open communication with all individuals requesting readily accessible programs, services, and activities.  The Village encourages supervisors of programs, services and activities to respond to requests for modifications before they become grievances.  

The Grievance Procedure is established to meet the requirements of the American with Disabilities Act (ADA).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or the provision of services, activities, programs, or benefits by the Village.  The complaint should be in writing and contain information about the alleged discrimination such as the name, address, and phone number of the complainant and the location, date and description of the problem.   Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.  

The complaint should be submitted by the grievant and/or his/her/their designee as soon as possible but no later than sixty (60) calendar days after the alleged violation to the Village’s ADA Coordinator/Responsible Employee.

Within 15 calendar days after receipt of the complaint, the Village’s ADA Coordinator/Responsible Employee will meet with the complainant to discuss the complaint and possible resolution.  Within 15 calendar days after the meeting, the Village’s ADA Coordinator/Responsible Employee will respond in writing, and, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audiotape.  The response will explain the position of the Village of Villa Park and offer options for substantive resolution of the complaint.  If the response by the Village’s ADA Coordinator/Responsible Employee does not satisfactorily resolve the issue, the complaint may appeal the decision of the ADA Coordinator within 15 calendar days after receipt of the response to the Village Manager.  

Within 15 calendar days after receipt of the appeal, the Village Manager will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the Village Manager will respond in writing, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.  

All written complaints received by the ADA Coordinator/Responsible Employee appeals to the Village Manager, and the response from the ADA Coordinator/Responsible Employee and the Village Manager will be kept by the Village of Villa Park for at least three years.